{"id":20734,"date":"2021-10-11T18:48:58","date_gmt":"2021-10-11T23:48:58","guid":{"rendered":"https:\/\/sistema.bio\/?p=20734"},"modified":"2021-10-29T15:53:03","modified_gmt":"2021-10-29T20:53:03","slug":"comunicacion-interna","status":"publish","type":"post","link":"https:\/\/sistema.bio\/co\/blog\/comunicacion-interna\/","title":{"rendered":"Comunicaci\u00f3n interna: por qu\u00e9 es importante y c\u00f3mo funciona"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20734\" class=\"elementor elementor-20734 elementor-20702\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-6a28c88 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"6a28c88\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-fc2a867 ae-bg-gallery-type-default\" data-id=\"fc2a867\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-baada64 eael-team-align-eael-team-align-default elementor-widget elementor-widget-eael-team-member\" data-id=\"baada64\" data-element_type=\"widget\" data-widget_type=\"eael-team-member.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\n\t<div id=\"eael-team-member-baada64\" class=\"eael-team-item eael-team-members-simple team-avatar-rounded\">\n\t\t<div class=\"eael-team-item-inner\">\n\t\t\t<div class=\"eael-team-image\">\n\t\t\t\t<figure>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/sistema.bio\/wp-content\/uploads\/cecileV2-1.jpg\" alt=\"\">\n\t\t\t\t<\/figure>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t<div class=\"eael-team-content\">\n\t\t\t\t<h3 class=\"eael-team-member-name\">C\u00e9cile Pompe\u00ef<\/h3>\n\t\t\t\t<h4 class=\"eael-team-member-position\">Chief of Staff<\/h4>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"eael-team-member-social-profiles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"eael-team-member-social-link\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/cecilepompei\/\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<p class=\"eael-team-text\"><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-73eddef ae-bg-gallery-type-default\" data-id=\"73eddef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d2ff2a1 ae-bg-gallery-type-default\" data-id=\"d2ff2a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d38a3c1 ae-bg-gallery-type-default\" data-id=\"d38a3c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-c1a6195 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"c1a6195\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8b5e2d ae-bg-gallery-type-default\" data-id=\"d8b5e2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44870fe elementor-widget elementor-widget-text-editor\" data-id=\"44870fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">When recruiting, I like asking candidates what are the 3 things they need to have in order to perform best in the role. It gives me insight into their level of self-awareness and it helps me assess, to a certain extent, team &amp; company fit. In summary, I must say I was at first really surprised to hear an overwhelming amount of candidates, regardless of geography or seniority level, commonly say: <\/span><b>information<\/b><span style=\"font-weight: 400;\">. Most candidates even mention a case or two from their career in which information was keeping them from doing their best job.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a Chief of Staff, part of my job is to manage and improve internal communication flows and their efficacy. We want internal communication to motivate and empower employees. We want information to make them understand they do belong to our Sistema.bio team. Now, to be honest, when I started with internal communications, I didn\u2019t expect it to be such a crucial topic of employee engagement and performance.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b828db elementor-widget elementor-widget-image\" data-id=\"0b828db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/sistema.bio\/wp-content\/uploads\/Newsletters-1024x576.jpg\" class=\"attachment-large size-large wp-image-20717\" alt=\"\" srcset=\"https:\/\/sistema.bio\/wp-content\/uploads\/Newsletters-1024x576.jpg 1024w, https:\/\/sistema.bio\/wp-content\/uploads\/Newsletters-300x169.jpg 300w, https:\/\/sistema.bio\/wp-content\/uploads\/Newsletters-768x432.jpg 768w, https:\/\/sistema.bio\/wp-content\/uploads\/Newsletters.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aedc10e elementor-widget elementor-widget-text-editor\" data-id=\"aedc10e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Here are two aspects of what I see on internal communications: the actual information flows and the perception of employees.\u00a0<\/span><\/p>\n<p><b>1: Information flows shared with employees<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The first step was to understand what information is required to empower people to do their job so it was effective. I asked our teams what they needed to know and the results crystallized around these 3 topics:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Context: Employees want to understand the bigger picture and what is happening, both at the company level and at their team level.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Purpose and direction: Employees need to understand the objective of their department and role to get purpose out of what they do.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connection: Employees do want to know what\u2019s going on in other departments, countries and with people in the company. It makes them feel like they belong to the team.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Personally, I found the connection aspect of this to be the most interesting because I think it\u2019s an example of what most managers don\u2019t get! You don\u2019t have to share news only when they\u2019re big, you don\u2019t have to share news only when things have happened. It is mostly about telling people what we are doing, what is happening in their area, what we are testing and thinking about. This allows them to understand things better and helps them feel like they are part of their team and overall the organization. I have found that information makes people feel part of and motivated because they feel important enough to be told.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The second flaw and opposite to this is that many managers share details without giving the big picture, which does not work either. We work with considerable amounts of information to process. Your job as a manager is to provide context and the big picture so details come in naturally.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9dc8ca elementor-widget elementor-widget-image\" data-id=\"f9dc8ca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCall_Mx-1024x768.jpeg\" class=\"attachment-large size-large wp-image-20705\" alt=\"\" srcset=\"https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCall_Mx-1024x768.jpeg 1024w, https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCall_Mx-300x225.jpeg 300w, https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCall_Mx-768x576.jpeg 768w, https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCall_Mx-1536x1152.jpeg 1536w, https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCall_Mx.jpeg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0edc059 elementor-widget elementor-widget-text-editor\" data-id=\"0edc059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>2: Employees&#8217; perception\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A key part of any information flow is effective communication and how much employees remember what you have shared. I must say, one thing that puzzles me is that no matter how much you share, employees at times feel like they don\u2019t know enough. Looking into this in detail and experimenting it myself at times, I think it is because of the sheer amount of information we need to process every day. It has become so overwhelming that it is hard to read and process it all.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To counter this at Sistema.bio, we choose to repeat top things to know a few times, in different channels, with different media support \u2013 and most importantly then be patient when someone does not remember 100% of what is coming at them!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As we worked on an internal communication strategy, we discovered the best policy was trial and error. We have tried different things, some of which we\u2019ve had to get rid of. But some things have worked really well &#8211; here are some examples:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Global Live call <\/b><span style=\"font-weight: 400;\">&#8211; A global call with all employees from all country teams twice a year. It is a 1-2h call in which we all get to meet. Our CEO Alex shares the bigger news, paints a picture of what is the current direction and answers some questions. It is also a moment where we all come together and see each other\u2019s faces, celebrate top performers and Sistema.bio key successes. Sometimes we even take time to dance!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We have an<\/span><b> internal Instagram account for our employees<\/b> &#8211; <span style=\"font-weight: 400;\">\u00a0It is an account for employees to send pictures of their work life and share with colleagues. We recognize it is not used by all employees since some do not have smartphones. But it\u2019s a way to share people\u2019s faces and activities to be able to connect together.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Global email twice a month<\/b><span style=\"font-weight: 400;\"> &#8211; This email is sent to all employees from the Chief of staff and is composed of the 2-3 top news of each country. It started in 2020 as a way to connect and understand other countries\u2019 realities under the pandemic and is now a way to exchange business and team news (from sales to weddings!). In summary, it is an overview of what is going on at Sistema.bio.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Monthly country newsletters<\/b><span style=\"font-weight: 400;\"> &#8211; Our countries Comms &amp; People teams are in charge of drafting monthly newsletters to share all country news. It is a great way for each country team to see big picture news and results!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Quarterly newsletters<\/b> &#8211; targeted to both internal and external stakeholders and investors. It might seem repetitive for the ones who open the chief of staff email and attend all meetings, but we find that it is a good way for people to get the information the second time around if they missed it the first time.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cebace8 elementor-widget elementor-widget-image\" data-id=\"cebace8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCallAll-1024x576.jpg\" class=\"attachment-large size-large wp-image-20711\" alt=\"\" srcset=\"https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCallAll-1024x576.jpg 1024w, https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCallAll-300x169.jpg 300w, https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCallAll-768x432.jpg 768w, https:\/\/sistema.bio\/wp-content\/uploads\/GlobalCallAll.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10d8eee elementor-widget elementor-widget-text-editor\" data-id=\"10d8eee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Amongst everything that we have tried and to wrap up, the most effective thing you can do for employees to feel informed is to support all managers of your organization in understanding what information is really and why it&#8217;s important, and show them that sharing information with their teams is crucial.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>C\u00e9cile Pompe\u00ef Chief of Staff When recruiting, I like asking candidates what are the 3 things they need to have in order to perform best in the role. It gives me insight into their level of self-awareness and it helps me assess, to a certain extent, team &amp; company fit. In summary, I must say [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":20755,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[]},"categories":[99,222],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comunicaci\u00f3n interna: por qu\u00e9 es importante y c\u00f3mo funciona : Sistema.bio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sistema.bio\/co\/blog\/comunicacion-interna\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comunicaci\u00f3n interna: por qu\u00e9 es importante y c\u00f3mo funciona : Sistema.bio\" \/>\n<meta property=\"og:description\" content=\"C\u00e9cile Pompe\u00ef Chief of Staff When recruiting, I like asking candidates what are the 3 things they need to have in order to perform best in the role. 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